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In our online store, we strive to provide the best products and services to our valued customers, and we work hard to ensure customer satisfaction and happiness with every purchase. Please read the following policies carefully to ensure the highest quality purchasing experience.
Exchange Policy:
- Customers can exchange products within 3 business days from the date of receiving the order, provided that the products are unused and in their original condition.
- Customers must send the products they wish to exchange to us, and we will send a shipping company to collect them and deliver the new products.
- The store will bear the delivery cost of AED 35 within the United Arab Emirates within 7 business days after approval by the company.
- Please note that the exchange policy does not apply to offers or specially printed, embroidered or manufactured products.
Refund Policy:
- Customers can request a refund within 3 business days from the time of receiving the order, provided that the products are unused and in their original condition.
- Customers must send the returned items to us in their original condition and with the original invoice.
- Items that have been washed, used, damaged, or without their original packaging will not be accepted.
- Please note that the refund policy does not apply to offers or specially printed, embroidered or manufactured products.
- The initial shipping cost will be deducted if it was free in addition to the cost of the return shipping, and customers must send the returned items to us.
- The range of doubt regarding the accuracy of sizes is up to +_ 0.6 inches.
- The delivery fee will be deducted from the customer's balance if the customer received free delivery.
- The remaining balance will be transferred within two to three days from the date of receiving the products if they are in good condition.
Our exchange and refund policies reflect our strong commitment to the quality of the products and services we offer. We understand that customers value shopping that ensures their peace of mind and confidence in the quality of the products they purchase, and that is why we prioritize our exchange and refund policies.
If there is any reason why you are not satisfied with the product you have received, you can take advantage of our exchange and refund policy, which includes the ability to exchange products within 3 business days from the date of receiving the order, provided that the products are unused and in their original condition, and the ability to refund the value of the products within 3 business days from the time of receiving the order, provided that the products are unused and in their original condition.
We understand that each customer has their own needs and requirements, and that is why we strive to provide exchange and refund policies that meet their needs and provide them with the peace of mind they deserve.
Therefore, if you want to shop in our online store, you can be confident that we are working hard to provide the best options for you, and we guarantee your complete satisfaction when purchasing from us.
971 52 838 1262