SHIPPING POLICY

We currently only deliver Orders placed via the Website/Website Call Centre to addresses within the United Arab Emirates. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

1. Delivery The following options are available for delivery to your requested address in the United Arab Emirates:

Location	Delivery Timescales**	Cut-Off Time	Cost***
Dubai – Al Sharjah – Ajman –   Addresses	1-3 Days*	11.59pm	FREE for orders over 200 AED 20 AED for orders under 200 AED
Other addresses within the UAE	2-4 Days*	11.59pm	FREE for orders over 200 AED 25 AED for orders under 200 AED

I

* Orders placed after the cut-off time and/or on any UAE public holiday will be deemed placed on the first day following the date on which the Order was submitted.

** Delivery timelines are estimates, see further details below.

*** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that Cash on Delivery service is available for free.

II .General Conditions: Delivery and Click & Collect: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.